At mBill, we provide flexible subscription plans to meet the needs of our users. This Cancellation Policy outlines the terms and procedures for canceling your mBill subscription. Please read this policy carefully before making a cancellation request.
1. Cancellation of Subscription
You may cancel your mBill subscription at any time. Upon cancellation, your subscription will not renew at the end of the current billing cycle, and your account will revert to the Basic (Free) plan. You will retain access to the premium features of your current subscription until the end of the billing period.
2. How to Cancel
To cancel your mBill subscription, follow these steps:
In-App Cancellation:
Open the mBill app on your device.
Navigate to the “Account Settings” or “Subscription” section.
Select the option to “Cancel Subscription” and follow the on-screen instructions.
Cancellation via Support:
If you encounter issues with the in-app cancellation process, you can email our support team at [email protected] with the subject line “Subscription Cancellation.” Include your account details and any relevant information.
3. Effects of Cancellation
Access to Premium Features: After cancellation, you will continue to have access to the premium features of your subscription until the end of the current billing cycle. After that, your account will revert to the Basic plan, which offers limited features.
Data Retention: Your data, including billing and inventory records, will remain accessible in the Basic plan, but certain features like advanced reporting, multi-user access, and customizations may no longer be available.
4. No Refund for Unused Periods
Canceling your subscription does not entitle you to a refund for any unused portion of the subscription period. You will continue to have access to the premium features until the current billing cycle ends.
5. Reactivating Your Subscription
You can reactivate your subscription at any time by selecting a plan from the “Subscription” section in the app. Reactivating will restore access to the premium features associated with the chosen plan.
6. Automatic Renewal
If you do not cancel your subscription, it will automatically renew at the end of each billing cycle. The applicable subscription fee will be charged to your chosen payment method unless you cancel the subscription before the renewal date.
7. Changes to Subscription Plans
We reserve the right to modify or discontinue any subscription plan at any time. If we make significant changes to a plan, we will notify you in advance. You will have the option to cancel your subscription or switch to a different plan if you do not agree with the changes.
8. Contact Information
If you have any questions or need assistance with canceling your subscription, please contact us at:
Email: [email protected]
Phone: +91 9319595452
Address: PredictiVu Pvt Ltd. 17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, New Delhi, Delhi 110020