At mBill, we strive to provide our users with a reliable and effective billing and inventory management solution. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

1. Eligibility for Refunds

Refunds for mBill subscription plans (Silver, Gold, Platinum, and Platinum+) will only be considered under the following conditions:

• Technical Issues: If you encounter significant technical issues with the mBill app that prevent you from using the service as intended, and our support team is unable to resolve the issue within a reasonable timeframe.

• Duplicate Charges: If you have been mistakenly charged more than once for the same subscription period.

• Unauthorized Payments: If a payment was made without your authorization or knowledge, and you report it to us immediately upon discovery.

2. Non-Refundable Situations

Refunds will not be granted in the following situations:

• Change of Mind: Refunds will not be issued if you change your mind after purchasing a subscription.

• Unused Services: Refunds will not be issued for unused or partially used subscription periods.

• Violations of Terms: Refunds will not be provided if your account is terminated due to a violation of our Terms and Conditions.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email our support team at [email protected] with the subject line "Refund Request." Provide your account details, the reason for the refund request, and any relevant transaction information.

2. Review Process: Our team will review your request and may ask for additional information or documentation to process the refund.

3. Refund Decision: We will notify you of our decision within 7-10 business days of receiving your request. If approved, the refund will be processed within 14 business days.

4. Refund Method

Approved refunds will be credited back to the original payment method used at the time of purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.

5. Subscription Cancellations

You may cancel your mBill subscription at any time. However, please note that canceling your subscription will not automatically result in a refund. Your access to premium features will continue until the end of the current billing cycle, after which your account will revert to the free Basic plan.

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to the app. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

• Email: [email protected]

• Phone: +91 9319595452

• Address: PredictiVu Pvt Ltd. 17, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, New Delhi, Delhi 110020